FAQs

New shop update: As of 2023 I will be taking a step back from my shop to pursue a Masters in Psychology. I will no longer be working full time on my shop as I have been and will now focus on reducing the amount of work for myself so I can still keep the shop going at a slower pace. Please expect longer processing times and less restocks going into the future. Thank you for understanding! 

 

Do you make personalised commissions? No sorry, I no longer accept commissions. Please do not contact me about this.

 

When is my order arriving? My normal processing time is now up to 5 business days before shipping. Preorders can take up to 2 months to ship. Pop Boxes take up to 4 months to ship. 

Australian shipping times: 2-10 business days
International shipping times: 5-30 business days + customs processing

*Due to COVID-19 post impacts still taking place in Australia please expect your international orders to take up to 5 months to be delivered. These orders may sit in Sydney for months before they board a plane. Please be patient during this difficult time. All information can be found on your tracking number. (Last updated 5.5.22) 

 

Where do you ship to? Worldwide! Anywhere with an address.

 

My tracking is wrong! If your tracking is showing something that is not correct, this may be a mistake and will correct itself within a few days. All orders with tracking are printed electronically and are the exact address that has been provided. Please contact me if you believe there is an error other than the above.  

International tracking: If your package is no longer inside Australia and has begun transit to your destination country, this means your package has changed hands from Aus Post to another service. If there is something wrong with your tracking, you must contact your local postal service as shown in the history of your tracking. Neither Aus Post or I can follow this up as it is no longer under the jurisdiction of Australian borders. 

 

My tracking says 'pre transit'. What do I do? Pre transit tracking means that I have purchased the tracking number which is provided in the completed order email but I have not dropped your package off at the post office yet. Please wait until your tracking updates to 'in transit' for further information. Please do not contact me about this notification.

 

My order never arrived! Please expect domestic shipping (within Australia) to be between 2-10 days, and international to be between 5-30 days. COVID-19 delays are still in effect in Australia and may make the above times longer. Please consult your tracking number during these times (unless your order was a small domestic $2 letter which does not come with tracking).

If your package never arrives I will resend your order after consultation with Australia Post. If I cannot replace the item (i.e. limited editions, discontinued products), I will refund you.

To protect my store from online thieves, I do not refund orders simply on the basis that the order is delayed.  

 

My tracking says my package has been delivered to a place in NSW? As of November 2020 there is an Aus Post glitch where packages are being marked as "delivered" to the post office I drop them off at. This is incorrect. Please allow the tracking to update with the correct information once it is further in transit.

 

Why does my item look handmade? That's because it is! All pops are handmade and will appear handmade. Due to difficulties sourcing bases when stock is low, please sometimes expect slight alterations in the design. If you are unhappy with the result, please contact me respectfully and I will arrange a refund on the return of the item intact. 

 

When will x be restocked? Some products will now not be restocked without demand, so please let me know if there's something you're waiting for and I can set up a preorder for you if the product has not been discontinued. Discontinued products are out of my control because it means that the bases have been discontinued by Funko. 

 

My order is broken! If something is broken, please let me know kindly and I will either fix it, replace it if I can, or refund you at my discretion. Picture evidence must be provided. 

 

My order isn't right. If something is wrong with your order, let me know respectfully and I will do my best to fix it within reason. 

 

How do I stay up to date with product drops? Follow me on Instagram (@erins.errands), or Facebook (@erinserrandsshop) for social media updates on stock, sales, giveaways, and more. 

 

How has COVID-19 affected the shop? The pandemic has significantly slowed down international shipping. Some international deliveries can take up to 5 months to be delivered. Please be patient during this difficult time. All information can be found on your tracking number. 

International letter post in Australia has been disbanded due to COVID-19. This means small international items are packaged in boxes so they can be delivered.

 

Will you ever make anything by Holly Black? No, sorry. Holly Black was involved in mass cease and desists targeted toward small fanart businesses and ran several into the ground. Unfortunately, Holly Black has made it very clear that she does not want fanart made of her characters. So, I will never make Cardan, Jude, or others.

 

Do you do wholesale? Yes, but only on enamel pins and keychains.